About
I'm an experienced UX designer and researcher with over 10 years experience across private and public sectors, including finance, healthcare, government and retail.
I am skilled at turning research insights into impactful designs solutions that improve customer experience and deliver measurable business outcomes.
I believe great design balances user needs with business goals. I do this by asking the right questions, understanding people's context and translating those insights into simple, clear and effective solutions.
Testimonials
Kyle is one of the best product designers I’ve ever worked with and was a game changing hire during my tenure at IVC. His ability to manage multiple initiatives across the business while providing invaluable mentorship to our junior designers was exemplary.
Kyle’s work was instrumental in driving significant improvements across several of our products, as well as instigating a number of new B2B and B2C platforms. His keen eye for user experience design not only enhanced usability but also led to substantial increases in conversions and revenue generation. Kyle’s dedication, creativity, and leadership make him an outstanding asset to any team.
Kyle had a fantastic manner when interviewing customers who were sometimes in a teary or sensitive state, putting them at ease. His passion for doing the right thing in the right way was demonstrated throughout this project.
I had the pleasure of working on my first couple of projects at Nationwide with Kyle. He has a rare and very special knack of being hugely skilled and experienced at UX and totally able to understand others’ perspectives and explain things in a way that all stakeholders at all levels.
From stakeholder kick-offs to sign-offs and competitor analyses to collaborative Agile design, Kyle brings fresh ideas and determination to all of it, making all activities enjoyable and useful for everyone involved.
He challenges for user centricity in a way that’s influential, without ever being egotistical. He critiques in a way that people can learn from rather than ever feel deflated by. And his empathy and expertise shine through in everything he does.
To top it all off, he’s one of the nicest guys you’ll ever meet.
Working with Kyle has been an absolute pleasure, pretty much from day 1, he showed just how committed he was to ensuring a great customer experience. Over the years he was able to demonstrate a strong ability to combine brilliant designs with clear communication and insightful thinking, taking the whole team with a friendly and open approach. I hope we'll be able to work together again in the future.